FAQ

General
Jewelry
Piercing
Tattoo

General FAQs

Exchange Policy

Due to the hygienic nature of our product and for your protection, all sales are final. Exchanges will be made on defective items only, within 3 months of purchase, with original receipt. Thank you for understanding.

Are you guys here all year round? +
Yes, we are. All current BodyMods locations are open year-round. If we ever roll-out a pop-up location, we will announce it through our social media accounts.
Do you accept debit or credit card? +
Yes, we take debit and every major credit card – Visa, Mastercard and American Express. We even take e-transfers at payments@bodymods.ca
How late are you open? +
We open and close with the same hours as the mall we’re in. To find the location nearest you and for their hours click here.
Do you do gift receipts? +
Yes, we do offer gift receipts upon request. We also offer gift certificates, if you are not sure what to get them.
Are you guys here all year round? +
Yes, we are. All current BodyMods locations are open year-round. If we ever roll-out a pop-up location, we will announce it through our social media accounts.
What are the different shipping options? +
We have three shipping options at this time. Untracked shipping is through Canada Post and will take a little longer than tracked to reach you. Once your package has left our warehouse, we have no way to track it. Tracked shipping is through Canada Post and you will receive a tracking number when your order starts processing. It should become active in 24-48 hours. Tracked shipping is the fastest shipping method we offer. Local Pick-Up is prioritized above other orders for the day. We will fill your order in the morning and contact you when it is finished to arrange the pick up. Please do not come before we contact you – depending on the volume of orders we receive, processing times will vary. This option is only recommended for people who can make it to our office in Surrey, BC. We are not able to offer local pick-up at our mall locations at this time.
What happens to your exchanged/returned jewelry? +
All returned or exchanged jewelry is sent to head office for proper disposal. Returned/exchanged jewelry is never re-sold at any BodyMods location.
Can I still do an exchange if I have lost my receipt? +
If you’re a BodyMods member at the time of your purchase, you do not need to keep a physical copy of your receipt. We can look you up in our system!
Can I buy another warranty on my exchange replacement item? +
Our warranty system is a one-time exchange only, covering any manufacturer defect. The replacement item is not valid for an additional warranty.
Can I exchange it if I don't like it? +
Exchanges are only done on defective items, due to the hygienic nature of the products we sell.
Can I bring my own jewelry to get pierced with? +
Our piercers can use jewelry you’ve bought at any BodyMods location. We won’t pierce with jewelry we don’t sell as we cannot guarantee it’s the right quality for a piercing.
Can you help me take this piercing out? Are you allowed to help me put this piece in? Can you change my jewelry for me? +
BodyMods Crew (with the exception of our piercers at The Studio by BodyMods) are not permitted to touch your piercings or jewelry you’ve worn. This is to guarantee the hygienic safety of our Crew and clients. Our Crew can, however, explain how to put in the jewelry pieces you buy.
I don’t know my size/I’m buying for a friend and don’t know their size, what should I do? +
If you bring in the jewelry you already own, any BodyMods Crew member can measure it for you. You can also measure the jewelry with a ruler and tell us the size in millimetres – we’ll find your size that way. Of these two options, we recommend bringing the jewelry in to guarantee the right sizing.
Are you guys hiring? +
We are always on the lookout for awesome individuals with bold work passion to become members of our Crew. Find our application form here.
Why don't you clean the jewelry before putting it in the bag so I can put it in right away? +
The best way to clean your jewelry is with warm water and a mild soap (Blue Green Foam by H2Ocean) once you get home – we aren’t equipped with sinks at our retail locations unfortunately! Things like alcohol wipes, hand sanitizer, etc. will compromise the quality of your jewelry. To keep your jewelry looking sharp, make sure to keep it clean and maintain it regularly.
Can I take a picture of my warranty and use that alone?? +
A picture or scan of a warranty will not be enough to qualify for our warranty program. A physical copy of your warranty is required for any exchange.
My significant other/friend always buys their plugs here, I want to buy them a gift but don't know what size - do you track this? +
If the person you want to buy a gift for is signed up as a member with BodyMods, we can track their jewelry sizes. Also, if you bring in a piece of the jewelry they wear now, we can match that size.
When will you be getting more stock in? +
Our stock is constantly updated to keep up with ever-changing trends and customer feedback. To see our all of our lines with the newest items available for immediate purchase from any device, visit our online store.
Do you have jewelry for men? +
Yes, we have tons of great jewelry choices for men (and women – all of our jewelry is gender-neutral). We have a ton of designs and styles – we know that there will be something to suit every taste. You can get an idea of our wide selection by visiting one of our locations or by browsing our online store.
Do you have an alcohol pad I can wipe this down with before I wear it? +
Alcohol-based cleaners are not recommended. Alcohol will dry out your skin and can damage your jewelry, depending on the material. We recommend cleaning your new jewelry at home before inserting it with an appropriate cleaner and warm water. Our favourite is Blue Green Foam, an amazing H2Ocean soap.
Where does a (CBR, labret, belly dangle, etc.) go on my body? +
Almost any piece of jewelry can go in almost any piercing! As long as the gauge is correct, your imagination is the only limit. (Please note: getting too crazy with this can irritate your piercing). If you want a piece of jewelry that is considered “standard” for your piercing, check out our Piercing Guide, and it will let you know what the most common types of jewelry used for that piercing are.
Can you measure my ear to figure out my size? +
Sorry, we can’t do this. Your skin is too stretchy to get an accurate measurement. But we can measure a piece of your jewelry that fits in that ear and give you a size from that.
Can you check another location’s stock online? +
Currently, location stock can only be checked by phone. If you stop by one of our locations, we can give any store a call and check with the Crew at another location to try to find that piece you really want. Otherwise, you can check our online store for the piece you want.
Can I order online but have it delivered to my nearest location? +
Yes, absolutely! Order online to find exactly what you are looking for. When you’re checking out, tell us where you want it delivered. You can send it to your home or have it sent to a location near you where you can pick it up.
Can we order online from a physical BodyMods location? +
This is coming soon! We’ll be able to place an order for you at one of our locations and either send it to your home or have it sent to your nearest location for you to pick up.
Do you have any discounts? +
We often have great sales that are announced at our locations and through social media. Click here for a list of current promotions.

If you’re one of our BodyMods Members, we have ongoing specials and promotions for members only.
How often will I receive emails? +
We only send out emails to alert our members to sales, specials, and events. Some months are busy and some are very quietly!
Can I try it on? +
Due to the hygienic nature of our product, we cannot permit clients to try on jewelry. You wouldn’t want it if you knew a stranger had worn it before you, right?
Do you have more art? What styles do you carry? +
Our talented artists are always innovating and coming out with new, exciting material. For example, there are a ton of great figures represented in our Digoil Renowned pieces. To name a few: Ariel, Snow White, Belle, and other Disney characters – as well as a host of others from film, music, and more! As a result, we’re always updating our art selection and getting a great mix of offerings out to our locations. For the largest in store selection, you can visit our Central City location. To see everything we’ve got, head to our online store and browse around.
Do you do piercings? +
We offer piercings at all of our Studio locations. Click here to see a list of all our locations.

Already know which Studio by BodyMods is closest to you? Click here to book now.
Do you do tattoos? +
We currently offer tattoos at two of our Studio locations: The Studio by BodyMods located in Surrey, BC and Studio 7 by BodyMods located in Chilliwack, BC.
Why should I get pierced at a professional piercing studio? +
A healthy piercing starts at the beginning. It’s so important to make sure that you are getting your piercing done by a professional body piercer. Not a well-meaning (but untrained) sales associate with a piercing gun. Improper piercing techniques and tools can lead to damage and infection. It’s not worth the risk! By booking with a professional piercer, you’ll dramatically lower your risk of complications. The Studios by BodyMods has professional piercers available every day of the week.

Contact Lenses

Do you carry contacts? +
Yes! We carry a wide selection of contacts all year round. We get wilder contact lenses that come in for special events – usually around Halloween! Keep an eye on our social media for updates on new arrivals.
Do you carry prescription contacts? +
All of our contacts are for cosmetic purposes only and are non-prescription.
How do contacts look on dark eyes? +
This depends on the style you’d like! Our 3-tone contacts have a soft, natural look that will enhance the existing look and colour of your eyes. This style will appear to be a more natural colour. On dark eyes, the change will be very subtle. Our Explosion line completely replaces your natural colour with a bold new hue. These contacts are striking – be prepared for people to notice! These will have the most dramatic effect on dark eyes. Other styles will appear on dark eyes. But as a general rule, the darker the contacts’ colour, the softer the effect will be. Browse our full selection of contact lenses online.
How long do your contacts last? +
Our contacts last for up to 90 days of wear. They can last for 90 days straight or 90 days over the course of a year. How long your contacts last depends on how you care for them. You’ll know time is up when the contacts start to feel gritty or make your vision hazy. The moment this happens, it’s time to throw them out and get a new pair.

To ensure you get the most out of your contacts, you’ll want to follow some simple guidelines. The basics are to always wash your hands before touching the lenses. Make sure to store them in a clean container with fresh contact solution at room temperature. Make sure the lid is always on your solution bottle properly and that the lids on your contact case are closed tightly.

You should avoid sleeping with the contacts in. You also don’t want to get makeup, soap, or cleansers on the lenses. Please never put your contacts in your mouth – even to keep them moist until you get to solution. All of these tips will help your contacts last longer and keep your eyeballs happy and healthy – win-win!

Browse our full selection of contact lenses online.

Hair Colors

Is Punky Colour permanent? How long does Punky Colour last?+
Punky Colours are semi-permanent, meaning they fade a little bit with every wash. Punky Colours can last anywhere from 5 to 40 washes.

Punky lasts longer when using it on colour-treated hair. It washes out from natural hair quicker (even if you’re a natural blonde).

Want it to last longer? Keep it in your hair for a minimum of an hour. The longer you leave it on, the bolder the colour will be and the longer it will last. Punky is a direct dye, which is safe to leave on for hours, unlike traditional dyes – it also smells so much better. In fact, Punky is pretty much a conditioner, and your hair will thank you for leaving it on longer.

You can mix a bit of your Punky Colour in with your regular conditioner to help prevent fading each time you wash.

Shop all Punky Colours online.

Stretching

How do I stretch my ears? +
There are a few ways, but the most common method is tapering. This involves inserting tapers into your piercing. Each taper should gradually increase in size until you reach your goal. Another method growing in popularity is stacking. This involves adding more jewelry to your piercing little by little to stretch it out. Both methods take time and care. For more in-depth instructions and the pros and cons of each method, check out our Stretching section.
Does stretching hurt? +
The experience, like any, will be different for everyone. In general, if done patiently and with proper technique, there should not be pain – but you may feel some mild discomfort. If you do experience pain while stretching, speak to a piercing professional. Our Crew at The Studio by BodyMods is always happy to help you with any of your modification questions.
Can I use any lubricant on the market for stretching? +
Most lubricants available on the market are not designed for stretching piercings. While safe for their intended uses, they often have additives that will irritate a piercing. This is why we created BodyMods StretchAide. We’ve carefully designed this water-based lubricant to keep your piercing happy.
Is stretching permanent? Can your lobes shrink back once they're stretched? +
In general, 2G to 00G is considered “the point of no return” for ears. This size drops down to 8G for most other piercings. This rule has proven pretty consistent, but it’s a range for a reason. Many factors effect if your piercing will be permanently stretched. Things like the elasticity of your skin, if you stretched safely, etc. will make a difference. There’s so many variables that you don’t know until you try, so make sure you’re ready to commit before diving in.
Will my ears stink? +
Any piercing will get dead skin cells building up, and there is a smell that comes with that. This also happens with stretching – it’s commonly called ear cheese. It should go away with a gentle wash, but if the smell continues or you feel physical discomfort at the site of the piercing, see a medical professional.