Studio Manager

Hiring: Studio Manager at BodyMods

We are looking for a Studio Manager who embodies our passion, vision, and dedication to join our team and help drive continued success. In this role, you'll be responsible for achieving monthly sales goals, coaching and guiding your crew, and cultivating our strong company culture. You’ll take charge of the hiring and training process, ensuring new team members are equipped to excel, while holding the crew accountable for performance. Weekly meetings will keep you connected, and monthly check-ins with the team will ensure everyone is supported and engaged. If you're driven to lead, inspire, and achieve results, we'd love to meet you!

Our mission is to strive to elevate our industry with a resounding commitment to acceptance, education, and exceptional quality. We are passionate about designing and producing jewelry using only the highest-grade materials, ensuring both safety and style. Our comprehensive training program empowers our team to provide expert guidance, exceptional service, and uphold industry best practices. We are committed to creating an inclusive community where everyone can express their individuality freely and authentically without judgment. 

At BodyMods, our core values define who we are and how we operate. We are driven by our Passion for what we love, guided by a clear Vision of our future, and committed to Innovation that propels our industry forward. Our Dedication ensures we go above and beyond to achieve our goals, while Accountability keeps us true to our word. We believe in Unity, recognizing that we are stronger together, and we focus on Results to meet our targets and continuously improve.

Duties & Responsibilities  

• Customer Service - Provide exceptional customer service by actively listening to customer needs, demonstrating prompt and effective problem-solving skills, and maintaining a friendly, positive attitude to ensure that every customer feels valued and respected in their interactions.
  
• Team Leadership - Inspire and support the crew to enhance job satisfaction and performance. Manage the hiring and training of team members, providing coaching on customer service skills and product knowledge while holding individuals accountable for their responsibilities.
  
• Performance Goals - Ensure the store meets its monthly sales targets while supporting the Crew in achieving their personal goals that contribute to overall success. Provide coaching and constructive feedback to help them reach their objectives.
  
• Communication - Promote effective communication by offering clear directions, outlining expectations, and performing monthly crew check-ins. Relay essential information to the District Manager while ensuring confidentiality on sensitive matters.
  
• Scheduling and Shift Coverage - Develop a monthly crew schedule, manage scheduling changes, and ensure adequate shift coverage as needed.
  
• Merchandising and Inventory - Manage the cleanliness and organization of the store while upholding sanitation standards across all service areas. Ensure the store is adequately restocked and effectively merchandised. Track inventory levels for supplies, place inventory orders weekly, and coordinate stock orders as needed.
  
• Meetings - Participate in weekly manager meetings and hold crew meetings as needed, maintaining open communication to foster a positive team environment.

Ideal Applicants Will Have the Following Attributes  

• Leadership: Ability to inspire and motivate a team to achieve goals and maintain a positive work environment.
  
• Customer Service Orientation: Commitment to providing exceptional customer service and ensuring customer satisfaction.
  
• Communication Skills: Strong verbal and written communication skills for effective interaction with Crew, customers, and stakeholders.
  
• Inventory Management: Proficiency in tracking inventory levels, ordering stock, and managing product displays to maximize sales.
  
• Sales and Marketing Acumen: Understanding of sales techniques and marketing strategies to drive store performance and increase revenue.
  
• Problem-Solving Skills: Ability to identify issues, analyze situations, and implement effective solutions quickly.
  
• Training and Development: Skill in hiring, training, and mentoring staff to enhance team performance and foster growth.
  
• Time Management: Ability to prioritize tasks, manage time efficiently, and meet deadlines in a fast-paced environment.
  
• Adaptability: Flexibility to adjust to changing market conditions, customer needs, and operational challenges.
  
  

Required Experience

• Two years retail management.
  
• All Studio positions require a valid bloodborne pathogens certificate.
  
  

Compensation

Salary: $23-$25/hour, commensurate with experience

Incentives

• Monthly bonus tied to sales performance
• Commission on select items
  
  

Benefits

• Flexible scheduling  
  
• Employee store discount
• Dental coverage
• Extended health care
• Vision coverage
• Life insurance
• On-site parking
  
  

How to Apply

If you are passionate about our industry and ready to take on a leadership role, we want to hear from you! Please send your resume and a cover letter detailing your relevant experience to work@bodymods.ca or apply online at https://www.bodymods.ca/join-our-crew/ or apply through Indeed. We can’t wait to meet you!